FAQ
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Frequently Asked Questions
Yes, we ship our products internationally. We have a robust logistics network to ensure that your orders reach you in a timely and efficient manner, regardless of your location. Please refer to our shipping policies for details on shipping rates and delivery times.
Yes, we offer bulk purchasing and wholesale options for businesses. If you are interested in placing a large order or becoming a wholesale partner, please contact our sales team for more information and customized pricing.
You can place an order through our website by selecting the products you wish to purchase and, you can contact our sales team directly via email or phone for assistance with large or custom orders.
We use advanced packaging techniques to ensure the freshness and quality of our products during transit. For perishable items like fish and beef, we use insulated packaging and gel packs to maintain the required temperature. Our shipping partners are experienced in handling food products to ensure they arrive in excellent condition.
We strive to ensure that you are satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will work with you to resolve the issue, which may include a replacement or refund. For detailed information on our return and refund policy, please refer to our policy page.
We are committed to sourcing products that meet high standards of quality and sustainability. Many of our products are certified organic or sustainably sourced. Specific certifications and product details can be found on the product pages or by contacting our customer service team.
Our products are sourced from reputable suppliers around the world. We ensure that all our fish, vegetables, and beef and more are obtained from trusted farms and fisheries that adhere to strict quality and sustainability standards. Our beef is sourced from high-quality farms known for their ethical practices.